General rules:

To cancel our service, we kindly ask that you use our online form. This helps us to (a) confirm your identity, (b) receive written confirmation that you are prepared for all files/emails to be removed, and (c) document your request. By using this process, we can reduce the likelihood of errors, fraudulent/malicious requests, and ensure that you are aware that your files, emails, and account may be removed immediately after we process your cancellation request

 

If you’ve experienced any issues with our service or if there’s something we don’t currently offer that you need, please don’t hesitate to let us know before submitting a cancellation request. We’re always happy to help if we can.

To cancel your service, please log in to the client area using your ID and password. From there, navigate to the product or service you have with us. On this page, you’ll see the name of your product or service, fees, and active status. Simply click on the row that corresponds to your service to view the details, and then click the cancellation request link located on the left side of the page.

If you’re a client, but there is no item listed under the “Product or Services” section, it may be because you’re using a customized service. In this case, you can still submit your cancellation request by opening a ticket with our support team.

It is advised that you backup your site files and emails to save a copy for your records prior to cancellation of service.  If you have made a paypal subscription please unsubscribe first. Please refer to Paypal help page.

Refund:

To request a refund, please follow these two steps: (1) cancel your account through our billing department, and (2) contact our billing department to ask for a refund.

New Clients and Money-back Guarantee:

As a new client, you may be entitled to our 30-day money-back guarantee (as stated on the order page). To be eligible for a refund, your cancellation request must be submitted at least 7 days before the end of your 30-day money-back guarantee period. Please note that simply canceling your hosting service without requesting a refund does not constitute a refund request. Additionally, customers who have previously requested a refund are not eligible for future refunds. Late cancellations, late refund requests, as well as account cancellations made by our company due to violations of our Terms of Service, do not qualify for our money-back guarantee.

Please be aware that all payments for dedicated server rentals, setup, and service fees are non-refundable, unless it was clearly stated otherwise before ordering or on the order page. If an invoice has been paid multiple times through PayPal subscriptions, it can only be added as a credit to your account, unless you request to close your entire account, in which case you should submit a billing ticket. Please note that we are not responsible for payment gateway fees, as some payment gateways charge processing fees of about 6%, which are non-refundable.

Please note that Bank Wire Transfers (from outside Korea), Western Union Payments, Checks, and Money Orders are non-refundable payment methods. Our refund policy also does not apply to translations and promotion services.

Internet Brothers reserves the right to modify our refund policy at any time without prior notice.