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Dear Valued Client,

Welcome to our live sales chat system. To provide you with a quick and easy way to get answers to your basic sales questions we have provided this live chat system. we mean simple questions that can be found in our FAQ or knowledge base located here .
http://www.jafarnet.com/clients/knowledgebase/1/English

While our live support agents are well trained and knowledgeable, they are not equipped to handle serious technical issues that require deep investigation and or some billing questions. In these cases, it is best to submit a ticket directly to the related Department. Whatever your issue, please rest assured that our support staff is here to serve your needs efficiently and help in any way possible.If our Chat is Offline either It is not Korean Office hours or our Sales Operators are not able to receive your chat request now. Please send a ticket. For every ticket in our Billing department, Support Department or even our community forums our staffs will be notified through an Email ,SMS and our Desktop Instant Alert System. .

Live Support is for presale or billing questions only
and usually operates during Office hours. We have two Chat systems.one in US and one in Korea data center. If you have any difficulty connecting using one system please feel free to try
Other chat software.

but for your convenience we might be available at MSN . to connect to us you can use this ID : "Koreawebhosting(at)hotmail.com". We are not normally online through this accounts but if you send a request we will be available for a chat session with you. Technical Support is done through our support center.

Just Recently we have launched our Face book as well.
We have not made it public yet. Please feel free to join us
We might publish discount codes in our facbook

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Comments

Fri, 06/11/2010 - 19:01 — Anonymous

We need a tax invoice

How to receive a tax invoice? I could not find it in your FAQ.

Fri, 06/11/2010 - 20:26 — admn

Re-We need a tax invoice

Do you mean a Korean Invoice Tax ? Sample

If your company is located in Korea ( You have a business registration here) and you need a tax payment voucher Please contact our billing Department and we will issue one for your company. If GST ( VAT) has not been included in your invoice you will need to pay 10% more to get a TAX Invoice from us.

We will send you a new invoice and at the end of the month your company will receive an official tax voucher.

Please contact our Billing Department by submitting a billing ticket here

http://www.internetbrothers.co.kr/webpromotion/english/billingdepartment.html

in the body of your message please send us your company's information exactly as it is in your business certificate.

We do not need the English translation of your business certificate .
The original in Korean language is what we usually require. We will also need a copy of your business registration certificate either scanned and attached to your ticket or by fax.

Fri, 05/28/2010 - 18:26 — Anonymous

Your Chat is Offline all the time

Every time I come here your chat is Offline

when can I chat with your sale department? Need a VPS quick.....

Fri, 05/28/2010 - 18:44 — admn

Re- Your chat is offline

Hello

There is always some body online here. We have some issues with our chat software.Please feel free to contact us through our ticket system or other means and you will see our fast response .
Please note: Sales Department works in Korean Office Hours.

For VPS simply please visit

http://www.internetbrothers.co.kr/webpromotion/english/vps-in-korea.html

Thank you

Tue, 05/11/2010 - 20:51 — Anonymous

Korean domain

Hello Internet Brothers, I registered a Korean domain through your company.
How to control my name servers and other information?

Wed, 05/12/2010 - 13:15 — admn

Re-Korean Domain

Just send us a support ticket we will take care of it.

Regards

Mon, 05/10/2010 - 17:32 — Anonymous

Sun, 05/09/2010 - 00:07 — admn

Re- Do you have Yahoo ID for chat

We always prefer to chat with our company's chat system. Billing department is only online in office hours Moday ~ Friday 10 A.M ~ 6 P.M If we are not online just send us an email.

Thanks