
| Dear Valued Client,
Welcome to our live sales chat system. To provide you with a quick and easy way to get answers to your basic sales questions we have provided this live chat system. we mean simple questions that can be found in our FAQ or knowledge base located here . While our live support agents are well trained and knowledgeable, they are not equipped to handle serious technical issues that require deep investigation and or some billing questions. In these cases, it is best to submit a ticket directly to the related Department. Whatever your issue, please rest assured that our support staff is here to serve your needs efficiently and help in any way possible.If our Chat is Offline either It is not Korean Office hours or our Sales Operators are not able to receive your chat request now. Please send a ticket. For every ticket in our Billing department, Support Department or even our community forums our staffs will be notified through an Email ,SMS and our Desktop Instant Alert System. . |



Comments
We need a tax invoice
How to receive a tax invoice? I could not find it in your FAQ.
Re-We need a tax invoice
Do you mean a Korean Invoice Tax ? Sample

If your company is located in Korea ( You have a business registration here) and you need a tax payment voucher Please contact our billing Department and we will issue one for your company. If GST ( VAT) has not been included in your invoice you will need to pay 10% more to get a TAX Invoice from us.
We will send you a new invoice and at the end of the month your company will receive an official tax voucher.
Please contact our Billing Department by submitting a billing ticket here
http://www.internetbrothers.co.kr/webpromotion/english/billingdepartment.html
in the body of your message please send us your company's information exactly as it is in your business certificate.
We do not need the English translation of your business certificate .
The original in Korean language is what we usually require. We will also need a copy of your business registration certificate either scanned and attached to your ticket or by fax.
Your Chat is Offline all the time
Every time I come here your chat is Offline
when can I chat with your sale department?
Need a VPS quick.....
Re- Your chat is offline
Hello
There is always some body online here. We have some issues with our chat software.Please feel free to contact us through our ticket system or other means and you will see our fast response .
Please note: Sales Department works in Korean Office Hours.
For VPS simply please visit
http://www.internetbrothers.co.kr/webpromotion/english/vps-in-korea.html
Thank you
Korean domain
Hello Internet Brothers, I registered a Korean domain through your company.
How to control my name servers and other information?
Re-Korean Domain
Hi
Just send us a support ticket we will take care of it.
Regards
VPS OS
Is it possible to reinstall my VPS OS ? I think I made a mess!
Re- VPS OS
Sure ! After you login to our client area you can see your products and services, on that page you can view the details of your VPS then you will see the additional options.
phone
I am trying to make a phone . what is the area code?
Re- phone
Hi
Just dial +82-70-8202-9959
You might not be able to connect through an International Phone Card.
Please use a regular phone to contact us.
Do you have Yahoo ID for chat
Hi
Do you have yahoo ID for chat?
Thanks
Re- Do you have Yahoo ID for chat
Hi
We always prefer to chat with our company's chat system. Billing department is only online in office hours Moday ~ Friday 10 A.M ~ 6 P.M If we are not online just send us an email.
Thanks