International call : +82-10-6837-1907
Billing/Tax/Sales : 070-8202-9959

What is a  Reference Identification (Ref ID )?

A server Ref ID is a unique identification our company assigns to your server. This is  used for our internal identification .It is used to make it faster for our support team to identify a server and also it is another layer of security .When you need technical support in addition to informing us your server IP address you need to let us know your Reference Identification so that it makes it easier and faster for our support team to look up your VPS/VDS/Dedicated server etc in our search system.

Some of our support team have access to the reference identification system only and can not search it by IP address so It is very important that you let us know your ref id with your ticket.  

Where can I find my Ref ID?

Your server REF ID was emailed to you the day you purchased our server. You can find it in the email instruction you first received
from us. Some times we put this information in your profile section at our billing department. ( when you login to our billing department / Your profile section where you update your details same page there is a notepad section that has the ref ID)  If you can not find it there please refer to the first email you received from us or contact our billing department in office hours.

서비스 고유아이디가 무엇입니까?

귀하의 서비스를 구별하기 위해서 서버의 아이피 등을 제외한 모든 서비스의 고유아이디를 지정합니다. 고유아이디를 기재하시면 기술지원팀이 당사의 데이터베이스에서 귀하의 상세정보를 찾을 수 있습니다. 
특히 야간에 기술지원팀이 고객결제관리센터에 접속을 하지 못하기 때문에 고유번호가 있어야 더 신속하게 귀하의 기술지원을 처리할 수 있습니다. 

서비스 고유아이디를 어떻게 찾을 수 있나요?

최초에 서비스를 신청하였을때 서비스에 대한 내용 및 고유아이디가 발송됩니다. 서비스 고유번호를 분실하셨다면 고객결제관리센터/회원정보/Notepad 내용을 확인하시거나 고객결제관리센터에 연락주시기 바랍니다.